ACCOMMODATION TERMS AND CONDITIONS

Andersen Wood Property Partners LLP, whose registered office is Whiteacres, Cambridge Road, Leicester LE8 6ZG (“Andersen Wood”) acts as the booking agent for Riad Papillon S.A.R.L.AU whose registered office is 15 Derb Tizougarine, Dar el Bashah District, Marrakech 4000, Morocco (“Marrakech Riad”) in connection with the Riads featured on this website. Your contract will be made with Marrakech Riad and not Andersen Wood.

Please read these booking terms and conditions carefully as they apply to all bookings made with Marrakech Riad. The English language version is definitive.

Reservation staff have discretion to vary these terms and conditions to meet clients particular requirements, for example if a group needs time to collect deposits to secure a whole riad booking, or if there is a specific need to vary cancellation policy. Any variation must be agreed in writing before a deposit is paid, confirmation issued and a binding contract comes into existence.

Your Contract

In order to make a booking, please check availability by completing the contact form online, making clear the number of people in your party and your preferred travel dates.  We will get back to you as soon as possible to confirm availability.  If the riad is able to accommodate your booking, you will be asked to provide details of your meal and other requirements including full flight information if you wish to use the airport transfer service.

If you make your booking within six weeks before you travel, you must pay the full amount.  If you are booking more than six weeks in advance you may pay a deposit of 50% of the total cost, Your booking will then be confirmed immediately by email and it is at this time that a binding contract comes into existence. The balance must be paid to us at least 4 weeks before you travel.

The contract is subject to these booking terms and conditions and to the law of Morocco.

Once the contract is made, it is Marrakech Riad’s responsibility to provide you with what you have booked and it is your responsibility to pay for the accommodation.  If you fail to do so, your booking may be cancelled and you will be liable to pay cancellation charges.

All relevant documentation will be sent to you via email.  It is important to check carefully all the details of your booking once you receive it and to contact us immediately if you have any queries. Marrakech Riad will not be responsible for any information you do not receive, as a result of your failure to provide a valid e-mail address.

If you want to cancel or amend your booking at a later date, you may have to pay cancellation or amendment fees; these could be a much as the whole cost of accommodation.

Insurance

It is strongly recommended that you and all members of your party have adequate travel insurance to cover the cost of cancellation, medical and repatriation expenses and loss of or damage to property.

Our Price Guarantee

Prices on our website do change from time to time; prices can go up as well as down and you will be able to determine your up to date price for your chosen accommodation prior to confirming your booking.  Please note once you have agreed a price and made your booking this is the price you pay. If the price decreases, you are not entitled to the accommodation at the changed rate.

Credit Card Charges

We accept payment by bank transfer or we have a facility to take cards either over the phone or through our secure payment gateway. There is no handling fee for Debit Cards. Credit Card transactions are subject to a 3% handling fee.  Paypal transactions are subject to a 2% handling fee.

Minors

Marrakech Riad will not accept bookings from minors. You must be 18 years of age or over and have legal capacity.