Special Requests

If you have any special requests that do not form part of the standard accommodation services as described in this website (for example disabled access, dietary needs, cots, bed type) please let us know before booking. Regrettably, the old city of Marrakech, with its very narrow streets and ancient buildings, does not lend itself to disabled access and if you or any member of your party has reduced mobility or other special requirements, you may be advised to book one of the modern hotels elsewhere in Marrakech.  Where, however, you have other requests, we will pass to the riad, but unfortunately these can not be guaranteed.

Smoking Policy

Please note that smoking is not permitted in the riads, with the exception of certain areas on the open parts of the roof terraces.

If You Want to Cancel Your Booking

If you want to cancel a confirmed booking, you must notify Marrakech Riad in writing at the earliest opportunity.  You will be liable to pay a cancellation charge, calculated on the following scale:

Cancellation Charges, days pre arrival and first check in, based on booking total.

28 days + from arrival 20%

8 to 27 days from arrival 50%

7  to 0 days from arrival 100%

Cancellations notified directly to the accommodation will not be effective. All cancellations or amendments must be made directly to Marrakech Riad in writing by the person who made the original booking.

If We Change Your Accommodation

Every effort is made to provide arrangements as confirmed to you. However, certain changes may be made to the accommodation and services resulting from, for example, maintenance of the property, weather conditions, local religious holidays and so on.

Where necessary, Marrakech Riad reserves the right to change your accommodation to an alternative of the same or superior standard within Marrakech.  If it is unable to confirm a suitable alternative, it reserves the right to cancel the booking and an email notification will be sent to inform you of the details.

Number of Nights

Check in is from 3.00 pm and check out is 11.00 am. The number of nights stated in the booking confirmation refers to the number of nights the accommodation has been reserved for you. Some flights may be night flights; when you arrive in Marrakech your accommodation will only be available if you have reserved it for that night.

Indemnity

When you book accommodation you accept responsibility for any damage to property or to the riad caused by you or a member of your party. Marrakech Riad reserves the right to terminate your stay or that of any member of your party if, in the reasonable opinion of the manager, the guest’s behaviour is such as to cause damage to the property or to adversely affect the enjoyment of other guests. In these circumstances full cancellation charges will apply and no refund will be given. Furthermore, Marrakech Riad shall be under no obligation to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated. You will be liable to make reimbursement to Marrakech Riad for any damage caused, before you end your stay.

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